سياسة الاستبدال والاسترجاع

Return and Exchange Policy – Neravelle At Neravelle, we care about our customers' satisfaction and providing a distinguished shopping experience, so we offer a clear and simple policy for return and exchange: First: Return All products can be returned within a period not exceeding 3 days from the date of receipt of the order. In case of a defect or manufacturing error in the product, the return is accepted on the condition that the product is unused and in its original condition, and the store bears the full shipping costs. Second: Exchange The product can be exchanged within the same period (3 days) on the condition that it is in its original condition and unused. The customer bears the shipping costs for the exchange process. Cases where return or exchange is not accepted When the product has been used, damaged, or its condition has changed from the time of receipt. Products that do not contain price tags, labels, original packaging, or any of their accessories. Notes In case of a return request for reasons other than manufacturing defects, the shipping cost will be deducted from the refunded amount.